Leveringspolitik
Shipping Policy
1. General Shipping Information At Zinviz, we are committed to delivering high-quality products with reliable and efficient shipping services. Our shipping process ensures that your orders are handled with care and delivered in a timely manner.
2. Shipping Destinations We ship to a wide range of countries worldwide. Availability may vary based on logistics and local regulations. Customers are responsible for ensuring that the products they order comply with their country’s import regulations.
3. Shipping Methods & Delivery Times We offer multiple shipping options to accommodate your needs, including standard and express shipping. Estimated delivery times are as follows:
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
Delivery times may vary depending on destination, customs clearance, and carrier service availability.
4. Shipping Costs Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method. Any applicable customs duties, taxes, or import fees are the responsibility of the recipient.
5. Order Processing & Dispatch
- Orders are processed within 24-48 business hours after payment confirmation.
- Tracking information will be provided once the order has been dispatched.
- In case of unforeseen delays, we will notify customers as soon as possible.
6. Tracking Your Order Customers will receive a tracking number via email upon shipment. You can track your order through the carrier’s website for real-time updates on the delivery status.
7. Delivery Issues & Address Accuracy
- Ensure that your shipping address is accurate at checkout. We are not responsible for delays or non-delivery due to incorrect addresses.
- If an order is undeliverable due to an incorrect address or refusal, additional shipping fees may apply for reshipment.
8. Lost, Damaged, or Delayed Shipments
- If a package is lost in transit, please contact our support team for assistance.
- In case of damaged shipments, notify us within 48 hours of delivery with photographic evidence to file a claim.
- Delays due to customs, weather conditions, or carrier issues are beyond our control, but we will assist in resolving any shipping-related concerns.
9. International Shipping & Customs For international orders, customs clearance times vary by country. Any import duties, taxes, or additional fees imposed by local authorities are the customer’s responsibility.
10. Contact & Support For any shipping-related inquiries, please contact our customer support team at info@zinviz.com or visit our help center for assistance.
Zinviz reserves the right to update this shipping policy at any time without prior notice.
